Shipping & Returns

We do our best to ensure orders are despatched as soon after order as possible.
All items are shipped (within the UK only) by 1st and 2nd Class Delivery.

Distance Selling Regulations

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items made to your specification; perishable goods (e.g. food/supplements) goods purchased in store.

Delivery – Smaller items

All orders are processed and shipped as soon as possible. Normal delivery time is 5 to 7 working days. Please note that unless the carrier/supplier offers a delivery booking in service your order will arrive without prior notification. A card will be left if no one is home & the goods returned to the carriers local depot to await your contact. Delivery times may increase around holidays and peak shipping seasons. Please telephone to confirm current delivery times.

All deliveries are made Monday – Friday between 7am & 6pm. Our carriers are unable to give specific times for delivery.

Delivery Information

Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

Restricted Access

Due to the size of some delivery vehicles, The Hyde Park Hair Shop or any carriers delivering on behalf of us MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. The Hyde Park Hair Shop will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/ cancelled due to these restrictions, the customer is liable for all carriage charges & a 15% re-stocking fee will be applied.

Request For Specific Delivery Date Orders

It may be possible to request delivery for a specific date. The Hyde Park Hair Shop will endeavour to make this happen but it cannot be guaranteed. The Hyde Park Hair Shop will not be liable for a later delivery due to a third party carrier.

What if my order has not arrived?

If you have not received your goods please ensure that you have allowed sufficient time according to the estimated delivery times shown for your area.

If after this time your goods have still not arrived, please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your goods, please contact us and we will do our best to assist.